Returns

Last Updated: 05/11/2025

At Viblea, we want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for our products.

1. Watches

All Viblea watches are eligible for returns or exchanges within 30 days of purchase if you are not completely satisfied.

Contact support@viblea.com with your name, order ID, and reason for return/exchange.

Products must be returned in original condition and packaging.

Refunds are credited to the original payment method.

Note: Watches are also covered by a 2-year warranty for defects in materials or workmanship.

2. Accessories (Knee Supports, Bracelets, and Similar Items)

  • Accessories do not have a standard warranty.

  • They are eligible for exchange or return only if damaged or defective upon delivery.

  • Proof required: Please provide clear photos or videos showing the damage or defect along with order details.

  • Contact support@viblea.com immediately if your item arrives damaged.

  • Items must be returned within 30 days of receiving shipping instructions from Viblea.

3. Damaged or Incorrect Items

Please inspect your order upon delivery. Contact us immediately if:

  • You received a damaged product

  • You received the wrong item

We will evaluate the issue and provide a replacement or refund as appropriate.

4. How to Return or Exchange

Email support@viblea.com with:

  • Name

  • Order ID

  • Product and reason (return/exchange/damaged/incorrect)

  • Photos or videos if applicable

Wait for return instructions from our team.
Return the item using the provided shipping method.

Important: Items sent back without prior authorization may not be accepted.

5. Refunds

Refunds will be credited to the original payment method within 3–5 business days after receiving the returned item.

  • No restocking fees for Viblea watches.

  • Accessories are refunded only if damaged or defective.

Pay Later / Installment Purchases:
If you purchased using a Pay Later option (Klarna, Affirm, Afterpay, PayPal Pay Later), the refund will be processed directly with the provider. Viblea will notify the provider to adjust your payment plan accordingly.

6. Cancellations

Orders can be canceled within 12 hours of purchase by emailing support@viblea.com.

7. Shipping

Viblea offers free worldwide shipping on all orders.
Return shipping costs may apply for exchanges/returns, except where prohibited by law.

8. Contact

• support@viblea.com