Your Privacy Matters

Last Updated: 17/02/2026

Welcome to Viblea.com (“Viblea”, “we”, “our”, or “the Store”). This Privacy Policy explains how we collect, use, protect, and process your personal information when you access our website, place an order, or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Company Information

2. Age Restriction

Our website and services are intended only for individuals aged 16 years or older.

We do not knowingly collect personal information from children under the age of 16. If we become aware that personal data from a minor has been collected, we will take reasonable steps to delete it immediately.

3. Information We Collect

Personal Information

When you place an order, contact us, or create an account, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address

This information is necessary to process orders and provide customer support.

Order Information

We collect details related to your purchases, including:

• Products purchased
• Order history
• Returns and refund requests
• Shipping information

Payment Information

We do not store your credit or debit card information.

Payments are securely processed by trusted third-party payment providers such as PayPal and Stripe. These providers may process data outside the European Economic Area (EEA) under GDPR-compliant safeguards.

Technical & Device Information

We may automatically collect technical data including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referral sources

This information helps improve website functionality, security, and user experience.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual necessity — to process and deliver your orders
• Legitimate interests — to improve our website, services, and fraud prevention
• Consent — for marketing emails and non-essential cookies
• Legal obligations — to comply with applicable laws and regulations

5. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Send order confirmations and shipping updates
• Respond to inquiries
• Improve website performance and usability
• Prevent fraud and unauthorized transactions
• Send promotional emails (only if you opt in)
• Comply with legal and tax obligations

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third parties necessary to operate our business, including:

• Payment providers
• Shipping and delivery partners
• Website hosting providers
• Analytics services
• Marketing service providers
• Legal authorities when required by law

All third-party providers are required to process your data securely and in compliance with applicable privacy laws.

7. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve functionality, remember preferences, and enhance your browsing experience.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly, including:

• Shopping cart functionality
• Secure checkout
• Account login
• Fraud prevention

These cookies cannot be disabled.

Analytics Cookies

These cookies help us understand how visitors use our website so we can improve performance and usability.

Examples may include:

• Google Analytics
• Website traffic monitoring tools

Marketing & Advertising Cookies

These cookies may be used to:

• Deliver personalized advertisements
• Measure advertising effectiveness
• Show relevant promotional offers

Marketing cookies are only activated with your consent.

Cookie Consent

When you first visit our website, you may be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences

You can change or withdraw your consent at any time through your browser settings or cookie preferences tool.

Managing Cookies

Most web browsers allow you to:

• Block cookies
• Delete stored cookies
• Disable tracking technologies

Please note that disabling certain cookies may affect website functionality.

Third-Party Cookies

Some third-party services integrated into our website may place cookies on your device, including:

• Google
• Meta/Facebook
• TikTok
• Payment providers
• Embedded social media content

These third parties may collect data according to their own privacy policies.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Your California Rights

California residents may request:

• Access to personal information collected
• Deletion of personal information
• Correction of inaccurate information
• Information about how data is used and shared
• Opt-out of the sale or sharing of personal data

No Sale of Personal Information

Viblea does not sell personal information to third parties.

Sensitive Personal Information

We only use sensitive personal information when necessary to provide services, process payments, prevent fraud, or comply with legal obligations.

California “Do Not Track” Signals

Our website may not respond to “Do Not Track” browser settings because there is currently no universally accepted standard for these signals.

Exercising Your Rights

California residents may submit privacy-related requests by contacting:

support@viblea.com

We may verify your identity before processing requests.

9. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL encryption
• Secure payment gateways
• Firewall protection
• Restricted system access
• Fraud monitoring systems

While we strive to protect your data, no online transmission or storage system can be guaranteed as completely secure.

10. Your GDPR Rights

If you are located in the European Economic Area (EEA), you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent at any time
• Request data portability

To exercise any of these rights, contact us at support@viblea.com.

11. Complaints to Data Protection Authorities

If you believe your data protection rights have been violated, you may lodge a complaint with your local data protection authority.

Examples include:

• Portugal: CNPD – Comissão Nacional de Proteção de Dados
• United Kingdom: ICO – Information Commissioner’s Office
• United States: Federal Trade Commission (FTC) or applicable state authority

12. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill orders
• Comply with tax and legal obligations
• Resolve disputes
• Prevent fraud
• Enforce our policies

When data is no longer necessary, it is securely deleted or anonymized.

13. International Data Transfers

Some third-party providers may process data outside your country or the European Economic Area (EEA).

When international transfers occur, we take reasonable steps to ensure your data remains protected under applicable privacy laws and GDPR safeguards.

14. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, policies, or content of third-party websites.

15. Promotional Terms

From time to time, we may offer promotions, discounts, or coupon codes subject to the following conditions:

• Discount codes must be applied during checkout
• Promotions may be time-limited
• Discount codes are usually single-use unless stated otherwise
• Promotions cannot be combined unless explicitly allowed
• We reserve the right to cancel promotions or orders involving abuse, fraud, or unauthorized use

16. Policy Updates

We may update this Privacy Policy periodically to reflect legal, operational, or service changes.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website after changes are published constitutes acceptance of the updated policy.

17. Contact Information

If you have questions regarding this Privacy Policy or your personal data, contact us at:

Viblea
Rua do Muro – Braga
4705-181, Portugal

Email: support@viblea.com