INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the exact product shown in the photos?

Yes. All images on our website show the exact model, design, and features you will receive, without alterations or misleading edits. We photograph each product in real usage scenarios to ensure what you see matches the item delivered to your home.

Every order is checked during packing to confirm the correct color, strap, and version selected. This avoids surprises and guarantees that the product arriving at your door is precisely the one displayed in the pictures.

Where can I access my order receipt?

Once your order is confirmed, you automatically receive your receipt and order details by email within a few minutes. The document includes product information, payment confirmation, and your tracking link so you can follow the shipment.

If you ever need another copy, you can request it through our support form at any time. We’ll resend the receipt to your email, along with any additional purchase information you may require.

How do I request a return?

You can request a return within the allowed period by contacting our support team with your order number and the reason for the return. We’ll guide you through the simple steps and provide the return address or return label when applicable.

Once the item reaches our facility, our team verifies its condition and begins the refund or replacement process. We always aim to complete this step quickly so you receive your refund or new item without unnecessary delays.

Do you offer free worldwide shipping?

Yes. Health Viblea provides free shipping on all orders worldwide. Once your order is dispatched, you will receive tracking details via email so you can follow its delivery progress. Delivery times vary by location: United States and Europe orders typically arrive in 5–7 business days, and other international orders in 6–8 business days.

Duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping cost. This ensures a fast and straightforward delivery process for all international orders.

Is my payment information protected?

Your payment data is protected by advanced SSL encryption that secures every step of the checkout process. All transactions are handled by certified processors, ensuring that your card details remain private and never stored on our servers.

This protection blocks any unauthorized access and keeps your personal information safe from start to finish. You can shop confidently knowing your payment is processed with the same security standards used by trusted online retailers worldwide.

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