Shipping & Returns

Last Updated: 05/11/2025

We are committed to delivering your Viblea products quickly and safely.

Processing & Delivery Times

  • Orders are processed and shipped within 48 hours.
  • International Orders: 6–8 business days
  • United States Orders: 5–7 business days
  • Europe Orders: 5–7 business days

Delivery may vary due to location, customs, or postal services.

Duties & Taxes

  • All duties, taxes, and import fees are the customer’s responsibility.
  • Non-refundable.

Free Shipping

  • Free worldwide shipping on all orders.
  • Tracking details sent via email once dispatched.

Returns & Refunds

  • Items eligible within 30 days of purchase.
  • Must be in original condition and packaging.
  • Watches: full refund or exchange, plus 2-year warranty.
  • Knee supports & accessories: return/exchange only if damaged or defective.

Damaged or Incorrect Items

  • Inspect upon delivery.
  • Contact support@viblea.com immediately with photos and order details.
  • We will replace or refund as appropriate.

How to Return or Exchange

  • Email support@viblea.com with Name, Order ID, Product, Reason.
  • Wait for return instructions from our team.
  • Unauthorized returns may not be accepted.

Refunds

  • Credited to original payment method within 3–5 business days.
  • No restocking fees for watches.
  • Accessories refunded only if damaged/defective.

Cancellations

Contact

• support@viblea.com